Frequently Asked Questions
Find quick answers to the most common questions about our services. Here, we address the most frequently asked questions to help you quickly.
Warranty Program
Our models may include file formats compatible with different types of machines and software, such as STL, OBJ, DXF, SVG, STEP, or files specifically designed for CNC and 3D printing. Each product clearly lists the included file formats before purchase.
Yes, most of our designs are compatible with a wide variety of CNC machines. However, we recommend checking the product’s technical specifications and making sure that your software or machine supports the format of the downloaded file.
Yes, many of our models allow commercial use for the manufacture of physical products. Reselling, sharing, or redistributing the original digital files is not permitted. The specific terms of use are detailed for each product or license.
Once payment is confirmed, you’ll receive immediate access to the download from your account or via a link sent to your email. The files will be available for 24 hours so you can download them whenever you need to.
Yes. If you have any issues with downloading, compatibility, or basic use of the files, please contact us and we’ll be happy to help. Our goal is to make it quick and easy for you to work with the models.
Yes, all of our designs are reviewed and optimized for use with 3D printers and CNC machines, reducing setup time and the need for technical adjustments.
Not necessarily. Many of our models are ready to use and can be opened directly in common CNC or 3D printing slicing software. Still, having a basic understanding of the software will make the process easier.
Can’t find the answer?
Send us your question, and we’ll help you right away.
Exchanges and Returns:
Due to the digital nature of our products, we do not issue refunds once the file has been downloaded.
You can contact us, and we’ll look into the issue to provide you with support or a fixed version, if applicable.
Changes can only be reviewed if the file has not been downloaded.
Each product clearly lists the available formats before you make a purchase.
Yes, once your payment is confirmed, you’ll be able to download your digital files right away.
No. All files are for personal use or as specified in the license and may not be redistributed or resold.
If you have any problems with the download, please contact us and we’ll help you resolve the issue quickly.
It depends on the license specified for each product. Some files allow commercial use, while others are for personal use only.
Shipments and Recent Orders
Once payment is confirmed, you’ll receive immediate access to download your files from the platform.
Digital orders are processed automatically and are usually available within a few minutes.
You can view your recent purchases and downloads from your account in the “Orders” section.
Check your email and the “Orders” section. If the problem persists, contact us and we’ll help you.
Yes, your files will be available for download according to the terms specified in your purchase.
If your access is not automatically enabled, please contact us so we can verify your order and resolve the issue quickly.